Shiftio is a versatile shift registration application designed for outsourcing firms managing staffing across multiple clients and locations. With two key components, a mobile app for workers and a platform for staffing companies, it redefines operational efficiency.
The product is tailored for outsourcing firms specializing in dynamic staffing needs, offering a streamlined solution for managing workers across diverse clients and locations. The product comprises a mobile app that empowers workers with real-time access to schedules and updates, while a comprehensive management dashboard ensures seamless oversight for staffing companies. It tracks shifts, automates administrative tasks such as cost calculations, and manages client-specific arrangements with precision.
Shiftio’s functionality goes beyond basic tracking to tackle unique challenges such as coordinating worker accommodations, handling standby arrangements, and maintaining comprehensive training records. By automating these processes, Shiftio significantly enhances operational efficiency, reduces errors, and delivers a seamless, user-friendly experience. Both workers and administrators benefit from its intuitive design, making Shiftio an essential tool for modern staffing operations.
Genesis Story
Shiftio’s journey began with a staffing company focused on industrial cleaning, struggling with off-the-shelf solutions that couldn’t accommodate their unique requirements. Their operations involved managing multiple clients and locations, with workers frequently rotating between sites on a weekly basis. Each client had specific contractual arrangements, from overtime rules to standby schedules, which made manual processes and spreadsheets both inefficient and error-prone.
Further complicating matters, workers often needed hotel accommodations for jobs further away from home and attend training and courses on a regular basis in order to have the latest certifications. These operational intricacies highlighted the need for a centralized, robust system that could unify these diverse requirements. Eli5 was brought in to craft Shiftio, a solution that would address every aspect of their staffing challenges while offering scalability for future growth.
We began by conducting in-depth interviews with stakeholders such as administrators, planners, workers, and clients to map workflows and identify bottlenecks. Armed with these insights, we designed a platform tailored to their needs. Shiftio not only consolidated all shift registrations but also automated cost calculations, managed client-specific arrangements, and enabled real-time visibility for administrators. It provided features like hotel management for workers, comprehensive reporting tools, and the flexibility to handle diverse client contracts. This holistic approach ensured that the platform could grow alongside the business, paving the way for future innovations like AI-driven analytics.
Practical Project Approach
The project kicked off with in-depth analysis and stakeholder interviews. Eli5 engaged with staffing administrators, planners, workers, and clients to map existing workflows, identify critical pain points, and uncover inefficiencies in the staffing process. These interviews highlighted the need for a streamlined system that could handle unique challenges like managing multi-location shifts, varied client contracts, and worker accommodations.
We began by prototyping the mobile app, focusing on its ability to support workers with real-time schedules, notifications, and shift management. This step provided clarity on the dashboard’s scope while ensuring that key app features were validated with users early in the process. Multiple iterations and user feedback allowed us to refine the app, achieving support for 95% of potential input scenarios.
The management dashboard was developed in parallel, offering comprehensive tools for staffing companies. These tools included configurations for worker rates, client-specific contracts, location management, and group settings. The dashboard also featured an invoice generator, a document library for compliance tracking, and real-time reporting tools to provide actionable insights. By integrating these features, Eli5 delivered a platform that not only streamlined administrative tasks but also significantly improved operational efficiency and decision-making.
Technical Approach
The mobile app was built using React Native to ensure seamless cross-platform functionality, enabling easy updates and long-term maintainability. Paired with a management dashboard developed using Laravel and Vue.js, the overall architecture offers a robust backend and a highly user-friendly interface.
React Native's versatility allowed us to create a consistent and intuitive user experience by using tools like Tailwind CSS and React Native Paper to maintain a cohesive design language. The backend, powered by NestJS and PostgreSQL, ensured secure, reliable, and efficient data handling across all operations. This architecture was designed to handle real-time challenges such as managing large datasets and processing frequent API calls.
Firebase was integrated for delivering timely push notifications and handling background tasks, ensuring workers remained updated on shift changes and critical updates. Hosting was managed through AWS for the backend and Expo for mobile app distribution, providing scalability and reliability for a growing user base. Deployment pipelines were streamlined using GitHub Actions, ensuring quick and consistent updates without service interruptions.
By combining these cutting-edge technologies, Eli5 delivered a comprehensive technical solution that not only met immediate operational requirements but also provided a scalable foundation for future enhancements, including AI-driven features and advanced analytics integration.
Methodologies Used for This Project
Eli5 employed agile and lean development methodologies to ensure flexibility and rapid iteration throughout the Shiftio project. At the core of our approach was a commitment to adaptability and responsiveness, allowing us to address challenges efficiently as they arose. Test-driven development (TDD) ensured the software’s reliability by embedding quality checks into every stage of development. Additionally, CI/CD pipelines streamlined the deployment process, enabling quick and frequent updates without interrupting service.
Regular feedback loops with stakeholders were a critical component of our strategy. By engaging with staffing administrators, planners, workers, and clients, we refined features based on real-world use cases to ensure that the final product met the diverse needs of all users. User-centered design principles played a pivotal role in making both the mobile app and dashboard intuitive and accessible, reducing the learning curve and boosting user adoption rates.
We also conducted weekly progress reviews to maintain alignment with the project’s goals and adapt to evolving requirements. Iterative prototyping allowed us to test and validate functionalities incrementally, minimizing risks and ensuring a smooth development process. By combining these methodologies, Eli5 delivered a robust, user-friendly solution that exceeded client expectations and set the stage for future scalability and innovation.
Results and Impact
Shiftio automated the equivalent work of two full-time employees, streamlining operations for a 250-worker organization. The platform significantly reduced errors, enhanced invoicing accuracy, and provided detailed insights into shift data, transforming the way the company managed its staffing operations. These improvements not only increased the amount of invoiced labor but also ensured greater transparency and accountability for both the company and its clients.
The centralized system enabled predictive analytics, which set the foundation for advanced AI-driven features like automated scheduling and resource allocation. This scalability made Shiftio a long-term asset, empowering the company to adapt to evolving demands in the staffing industry. By replacing manual processes with automation, Shiftio saved time and resources, ensuring consistent and efficient operations.
The product’s ability to reduce the day-to-day operational dependency on its directors was particularly impactful. With clearer data and streamlined processes, the company’s leadership could focus on strategic growth rather than routine administrative tasks. Shiftio’s success also boosted the company’s valuation, making it a more attractive prospect for investors and partners alike. This project exemplifies how targeted technological solutions can drive efficiency, innovation, and measurable business outcomes.
Conclusion
Shiftio demonstrates Eli5’s ability to revolutionize staffing operations by transforming complex processes into streamlined, efficient workflows. With its custom-built design, Shiftio provides staffing firms with an innovative way to manage their operations more effectively. By automating critical workflows and centralizing diverse data points, Shiftio eliminates inefficiencies, reduces errors, and boosts overall productivity for both workers and administrators.
This bespoke solution redefines industry standards, offering robust tools that enable firms to adapt to evolving demands. From improving operational efficiency to paving the way for future advancements, Shiftio is an essential asset for modern staffing companies.
If your organization faces similar challenges, Eli5 can help craft solutions tailored to your needs. Let us partner with you to design tools that drive measurable success and innovation in your business.
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